Support and Help Center

Select your request from the categories below; each category routes to the right queue with the right template. Our first-response commitment for disputes is 10 business days; for other requests our goal is to respond within the same period. Corrections appear in each profile's public version history; a consolidated public dispute log is planned (not yet live).

Categories

Dispute a record

Is a value, flag, or score component in your profile incorrect? Submit it with your supporting basis; if it's our reading error, we correct it, seal it as a new version, and we do not penalize the company.

First response: 10 business days. Corrections appear in the profile's public version history.

Data correction notice

Even if you're not a company representative, you can report a record you believe is wrong — such as a broken link, unit doubt, or an unprocessed current report.

Reports are placed in the verification queue; those requiring correction are sealed as a new version.

Profile claim

Claim your company's profile: submit your report directly, remove the "report not within our scope" label with evidence, and benefit from pre-publication notices.

Verification and first response: 10-business-day target. Every piece of evidence submitted goes through the normal verification pipeline — there is no pay-for-score improvement.

API and technical support

Questions about endpoints, data schema, seal verification, or bulk access; error reports.

First check the API docs and the FAQ; we aim to respond to remaining questions within 10 business days.

Press

Interviews, data requests, chart usage, and methodology questions. Ready-made materials are in the Press Room.

For time-sensitive requests, specify your deadline; we will prioritize.

Other / general contact

Collaboration, methodology contributions, speaking invitations, or anything not covered by the categories above.

Our goal is to respond within 10 business days.

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